Frequently asked questions
Do you have a question that you don’t have an answer to? The Biaxol FAQ section has gathered all the necessary answers to your questions: shipping options, order tracking, payment methods, information about discounts, and order cancelation.
Common purchase queries answered
Orders and Shipping
Shipping in the EU takes 3-7 business days. Outside of the EU, approximately 5-9 business days.
Shipping within Europe costs 8 EUR and outside of Europe – 15 EUR.
In this case we will do anything to reship you a new package.
Yes, the first 24 hours after making your order. Contact support for this action.
In this case you can contact our support to find out further steps. We will do everything to get you your product.
Yes you can, firstly you need to return the product to our warehouse and pay for shipping again. In this case please feel free to contact our support.
You will receive an email with tracking details when your order has been processed.
If you need to swap an item
Returns and Exchanges
Firstly you need to receive your order and then send it back to us. You will receive your refund as soon as we receive your order back.
Yes you can get a refund or we will send you a new product immediately.
Your refund can take up to 14 business days to process into your account once it has been done. Please wait for this allocated time before getting in touch with us.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.